Power Call
【Notice】
Notice of consolidation and change of Contact Center Customer Dials and Change of Business Hours
Automated voice system
Please keep your cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).
PowerDirect password reset
Toll-free 0120-301-2310120-301-231
[24hrs/365days]
Push *77 for English Speaking Operator
PIN change
Toll-free 0120-456-2720120-456-272
[24hrs/365days]
Push *77 for English Speaking Operator
Foreign currency buying and selling
Toll-free 0120-456-5070120-456-507
[24hrs/365days]
Push *77 for English Speaking Operator
Opening an account
Toll-free 0120-456-8600120-456-860
[Weekdays and Saturdays 8:30 a.m. - 5:30 p.m.]
*except bank holidays during year-end/new year (12/31 - 1/3)
Push *77 for English Speaking Operator
From overseas: +81-3-5954-7530
(Not toll-free)
For PowerFlex account holder
Toll-free 0120-456-0220120-456-022
[Weekdays and Saturdays 8:30 a.m. - 5:30 p.m.]
*except bank holidays during year-end/new year (12/31 - 1/3)
Report on Cash Card loss or Financial fraud[24hrs/365days]
Inquiries about internet Banking[24hrs/365days]
Power Call Manual
From the US and Canada: 1-866-744-6734
(Toll-free*)
From foreign countries other than the USA and Canada
From overseas: +81-3-5954-7763
(Not toll-free)
Home mortgages
Toll-free 0120-456-5150120-456-515
[Weekdays* 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)
Goremit Overseas Remittance Service
Toll-free 0120-227-5030120-227-503
[Weekdays 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)
- * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made from your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.
- Home
- Power Call